Message on printer display

What it means

What to do

13.XX PAPER JAM [LOCATION]

Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken.

For all jam messages, do the following:
1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path.
2. Open and close the top cover to clear the message.
3. Check sensors and flags in the paper path for proper operation.

13.0 PAPER JAM [LOCATION]

A non-specific paper jam occurred.

1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and separation rollers.
4. Ensure there is no obstruction in the path, such as a torn piece of paper.
5. Open and close the top cover to clear the message.
6. Check sensors and flags for proper operation.

13.1 PAPER JAM OPEN INPUT TRAYS

Paper-delay jam at paperfeed area.

1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray.
2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated.
3. Replace any defective sensors or flags.
4. Verify the media meets the specifications.
5. Check the pickup feed and separation rollers for unusual wear. Replace as needed.
6. Rotate the media in the input tray by 180° and/or turn it over

13.10 PAPER JAM CHECK DUPLEXER

Jam at duplexer

1. Check the duplexer and the rear area of the printer for obstructions or damage.
2. Check the duplexer for proper operation. Replace the duplexer if necessary.
3. Check also fuser and rear diverter assembly for jamming issues.

13.14

For Laserjet 5si. This error is caused by a defective paper control PCA

Replace the paper control PCA

13.2 PAPER JAM OPEN INPUT TRAYS

Paper-stopped jam at paper-feed area.

1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place.
2. Replace any defective sensors or flags.
3. Ensure the media does not exceed the maximum length.
4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad.
5. Verify that the fuser is properly installed.

13.20 PAPER JAM CHECK REAR DOOR

Media stopped in the paper path during power on or when the top door was closed.

1. Remove all media in the paper path, and then open and close the top cover.
2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags

13.21 DOOR OPEN JAM

The top cover was open while printing

1. Clear the jam and close the top door.
2. If the message persists, check the top door switch for proper operation.

13.5 PAPER JAM CHECK REAR DOOR

Paper-delay jam at fuser.

1. Check the transfer roller and small media belt to ensure they are operating and can feed print media into the fuser.
2. Check the paper path for obstructions near the transfer roller, toner cartridge, paper feed assembly, and fuser.
4. Try removing and reseating the fuser.
5. Examine the fuser gears and drive gears for wear.
6. If needed replace fuser or appropriate drive gears, or both.
7. If false error message continues, replace DC controller.

13.6 PAPER JAM CHECK REAR DOOR

Paper-stopped jam at fuser.

1. Check the paper path for obstructions at the fuser and output/delivery area.
2. Reseat the fuser.
3. Replace any worn drive gears, defective sensors or flags.

13.99 PAPER JAM [LOCATION]

A non-specific paper jam occurred.

1. Remove jammed media from the specified location.
2. Verify the paper tray is fully closed.
3. Inspect and/or replace the feed and separation rollers.
4. Ensure there is no obstruction in the path, such as a torn piece of paper.
5. Open and close the top cover to clear the message.
6. Check sensors and flags for proper operation

20 INSUFFICIENT MEMORY

The printer received more data than can fit in available memory.

You may be trying to print a document that is too complex for the printer's capacity (too many macros, soft fonts, or graphics). Pressing GO may print the transferred data, but data may be missing or skewed.  If the file size of the print job exceeds printer's onboard memory capacity, try adding more memory. Sometimes mismatched software drivers over-inflate the size of a document and cause these errors; you may want to download/install a different driver. If all else fails, simplify the print job and print manageable segments at a time.

21 PAGE TOO COMPLEX

The data (dense text, rules, raster or vector graphics) sent to the printer is too complex

Pressing GO may print the transferred data; but some data may be missing or skewed. More memory may help. You can also try a different driver, or simplify the print job by breaking it up into manageable segments.

40 EIO x BAD TRANSMISSION

The connection has been broken between the printer and the EIO card in the specified slot. (Data loss might occur in this situation.)

1. Press GO to clear the error message and continue printing.
2. Reseat the EIO card in slot corresponding to [X].
3. Check cabling.
4. Replace the network card if needed.
5. Try a different software driver.

41.3 UNEXPECTED PAPER SIZE

The printer detected a media size different from what it was expecting. This is typically caused if two or more sheets stick together in the printer or if the tray is not properly adjusted.

1. Reload the tray with the correct print media size.
2. Ensure that media in the tray is loaded under the front and back retaining tabs.
3. If you are printing from tray 1, verify that the correct paper size is selected in the control panel.
4. If you are printing from tray 2, 3, or 4, verify that any paper-size adjustments (length guide, width guide, size-selector switch) on the paper tray have been made correctly. Make sure the media is under the corner tabs.
5. After performing the actions above, press GO. The page containing the error will automatically be reprinted if jam recovery is enabled. (Or, you might want to press CANCEL JOB to clear the job from the printer’s memory.)

For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also the paper feed/registration sensors could be knocked out of place. On EX engine printers this error is caused by a bad PIU (paper input unit).

41.5 PRINTER ERROR

The media reached the PS102 or PS103 sensor too early.

1. This error usually occurs with smooth media, such as transparencies or labels. If the problem persists when using tray 1, load media one sheet at a time. If the problem persists when using trays 3 and 4, replace the feed and separation rollers.
2. Check sensors PS102 and PS103 for proper operation.

For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also the paper feed/registration sensors could be knocked out of place. On EX engine printers this error is caused by a bad PIU (paper input unit).

41.x PRINTER ERROR

A temporary printing error has occurred.

The page containing the error will automatically be reprinted. If the error persists:
1. Reseat the connections to the laser scanner and then to the engine controller board.
2. Replace the laser scanner.
3. Replace the engine controller board

49.XX PRINTER ERROR

A firmware error occurred

1. Press CANCEL JOB to clear the print job from the printer memory.
2. Turn the printer off, and then turn the printer on. You can try reprinting the job to see if it was a temporary error.
3. If error persists, try printing a job from a different software application. If the alternate job prints, go back to the first application and try printing a different file. (If the message only appears with a certain software application or certainprint job, try upgrading the printer driver and / or firmware.)
4. If the message persists with different software applications and print jobs, disconnect all cables to the printer that connect it to the network or printer. Turn the printer off and delete the print queue. Then reboot printer AND computer, reconnect cables, and try printing again. 
6. Remove all EIO devices from the printer (JetDirect cards, hard drives, etc.). If 49 error goes away, turn printer off, re-install EIO devices one at a time, and reboot printer each time to determine which EIO device is failing.
7. If printing still fails with all EIO devices removed, remove all memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware DIMM-- printer won't function without this installed.) Turn the printer on with DIMMS missing. If the error no longer exists, install each DIMM  one at a time, turn printer on, test printer. Replace a DIMM if you determine that it causes the error.
8. Remember to reconnect all cables that connect the printer to the network or computer.
9. If the error persists, replace the firmware DIMM.
10. If error persists, replace the formatter.